MSI-C

 

Features:

  • Expandable, modular design enables creation of affordable, low-end telemarketing systems and economical mid-sized call centers (up to 48 agents)
  • Connect up to 24 analog telephone devices directly to computer telephony resources to attach third-party speech recognition, text-to-speech, modems, fax or standard audio devices, and to add application features like music-on-hold
  • Call conferencing supports up to 32 conferencees in flexible configurations of 2 to 8 parties per conference
  • PEB-compatibility offers integrated applications customized to users' needs using a wide range of complementary technologies like speech recognition, facsimile and text-to-speech. Build economical systems by sharing resources via the PEB.
  • Station status event detection allows call traffic statistics collection via the application so you can manage call setup and call termination cost-effectively
  • Programmable channel gain provides channel volume control from the application and enables matching line levels from different devices
  • Notification tones
  • C-language application program interfaces (APIs) for MS-DOS, UNIX, OS/2 and Windows NT shorten your development cycle so you can get your applications to market faster

Applications:

  • Inbound and outbound telemarketing
  • Dictation/transcription
  • Customer service
  • Operator services such as billing automation, directory assistance, and intercept treatments
  • Automatic call distribution (ACD)
  • Local information services
  • Teleconferencing/conference bridge
  • Audiotex

Dialogic's MSI Modular Station Interface board incorporates a variety of analog devices, such as local type 2500 telephones, into computer telephony systems based on the industry-standard PEB (PCM Expansion Bus) architecture. This board is compatible with PEB-based products that operate using the North-American-based PEB standard (1.544 Mb/s transmission rate, µ-law PCM coding) and the European-based PEB standard (2.048 Mb/s transmission rate, A-law PCM coding). With the MSI board, applications can be extended to incorporate live agent stations or third-party-add-on technology. A conferencing feature enables applications to establish conferences between any of the time slots on the PEB and the station devices connected to the MSI board. The MSI board is an AT form factor board with a 16-bit bus that installs in an AT (ISA) expansion slot.