PBXpert
The expert solution for telephone switch intetration

Features:

• No need to obtain call progress tone characteristics from PBX or key system vendors
• Simplifies tone learning by automatically characterizing five call progress tones in one session
• Supports multiple PBXs without requiring you to recompile or relink your application - saving time and effort
• Lets you select tone characteristics from an expandable database of prelearned PBX tone sets - providing the flexibility for fast, on-site integration
• Streamlines integration by creating a single set of tone characteristics that can support up to 10 unique switches by downloading just one tone set file
• Shortens the learning curve by providing a user-friendly interface and on-line, context-sensitive help that enhance usability

Applications:

Use PBXpert with Dialogic hardware in a wide range of applications:

• Voice mail/voice messaging
• Interactive voice response
• Auto attendant
• International callback
• Any application using PerfectCall call progress analysis

Computer telephony applications, such as voice mail and interactive voice response (IVR) which use Dialogic voice processing boards, are often installed "behind" proprietary PBX or key systems. This type of configuration can pose some real challenges for a developer in terms of integrating the application with each vendor's individual PBX or key system. The challenge occurs because each switch does not always produce standard telephone company call progress tones such as busy, dial tone, or ringback. (These are the tones the voice processing system needs to properly perform vital functions such as transferring or disconnecting a call.)